Approval of a disability pension or award application requires the establishment of a relationship between the claimed disability or injury and service. Service and health records (SHR) that are held at the Department of National Defence (DND), the Royal Canadian Mounted Police (RCMP), or at Library and Archives Canada (LAC) are the primary means to establish this relationship.
The digitization of SHRs was implemented to improve internal processes and expedite service to Veterans seeking disability benefits.
The objective of the audit was to assess the management control framework, determine compliance with applicable policies and processes, and assess turnaround times and identify opportunities to improve efficiency.