Departmental Results Framework Indicators 2024-2025 Edition - Indicator 7: Service Satisfaction Index

The Service Satisfaction Index is calculated from the results of the questions:

The CRA’s service was easy to access + The CRA’s service was timely + The information I was given was accurate + The information I was given was complete + The information I was given was easy to understand + The CRA representative took time to understand my situation + The CRA representative was professional + The CRA representative was courteous

Données et ressources

Info additionnelle

Champ	Valeur
Source
Version
Producteur
Courriel de l'auteur
Mainteneur
Courriel du mainteneur
Data Level
Agreement Required
Purpose Constraints
Redistribution Allowed
AI Training Allowed
Data Steward
Title (French)	Indicateurs du Cadre ministériel des résultats – Édition 2024-2025 – Indicateur no 7 : Indice de satisfaction à l’égard du service
Update Frequency	P1Y
Geographic Scope	[]
Criticality Level	[]
Sensitivity Level	unrestricted
Langue
Contact Person	{}
Contact Email	SIopendataG@cra-arc.gc.ca
Dictionnaire de données	[]
Open Canada Date Published	2025-11-18 00:00:00
Open Canada Date Modified
Open Canada Subject	["economics_and_industry"]
Open Canada Keywords	{"en": ["Service Satisfaction", "Public perceptions", "Public opinion research"], "fr": ["Satisfaction à l’égard du service", "Perceptions du public", "Recherche sur l’opinion publique"]}
Open Canada Collection	primary
Principal Organization
Reference Data
Official Source