Evaluation of Public Services: Online Access (2019–2020 to 2023–2024)

The report presents the results of the targeted evaluation of online access for Library and Archives Canada's (LAC) Public Services Program. Although this evaluation targets only the online access component of the Program, some components are being evaluated for a second time since 2016–2017. The evaluation is included in the Departmental Program Evaluation Plan 2024–2029, which was approved by the Departmental Performance Measurement and Program Evaluation Committee.