311 network performance and performance

The data set shows information related to the performance of the 311 service. The accountability report outlines the quarterly activities of the 311 Network, including:

  • Call volume processing
  • Email processing
  • Online requests
  • The performance of the service provided by telephone and email to customers

The report details the various citizen requests, including requests for information, requests and complaints. It also allows you to know the most common topics. It thus enhances the information available under the [citizen requests] dataset (https://donnees.montreal.ca/ville-de-montreal/requete-311).

Guided by the principles of accessibility and efficiency of services offered to citizens, the 311 Network has established standards for its telephone service and email processing. It undertakes to publish quarterly and annually the results of its performance and to report on their evolution in this portal. The 311 Service Center (CS 311) is seizing this opportunity to:

  • inform citizens about the performance of the 311 Network, the 311 Service Center and the districts that are not grouped together;
  • highlight the highlights (improvements, areas of focus, context) of each period covered by the report;
  • ensure that you can monitor the evolution of performance quarterly and annually;
  • optimize the dissemination of information and data internally (within the city).

Données et ressources

Info additionnelle

Champ Valeur
Source
Version
Producteur
Courriel de l'auteur
Mainteneur
Courriel du mainteneur
Data Level
Agreement Required
Purpose Constraints
Redistribution Allowed
AI Training Allowed
Data Steward
Title (French) Reddition et performance du réseau 311
Update Frequency P3Y
Geographic Scope []
Criticality Level []
Sensitivity Level unrestricted
Langue
Contact Person {"en": "Ville de Montréal", "fr": "Ville de Montréal"}
Contact Email donneesouvertes@montreal.ca
Dictionnaire de données ["society"]
Open Canada Date Published 2021-04-28 00:00:00
Open Canada Date Modified
Open Canada Subject ["government_and_politics"]
Open Canada Keywords {"en-t-fr": ["311", "Call", "Email", "Request", "SCAEC"], "fr": ["311", "Appel", "Courriel", "Requête", "SCAEC"]}
Open Canada Collection federated
Principal Organization
Reference Data
Official Source