-
Fleet Data
The Fleet dataset tracks Shared Service Canada’s vehicle inventory. It collects data like Make, Model, Year, Maintenance, Mileage and Purchase cost. *--No information on file... -
Legacy Data Centres
Legacy data centres are older facilities that serve individual departments or a cluster of departments. This dataset contains data on Legacy data centres and includes metrics... -
Customer Satisfaction Feedback Initiative – Service Questionnaire Results
In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides. -
Cloud brokering requests fulfilled within established service level standards
The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of... -
Percentage of Hardware Requests Fulfilled Within Established Service Level Standards
This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests... -
SSC-Consumer -led Project Statistics
This dataset is for the Status of Partner led Projects with ratings of Red, Yellow and Green. It provides the monthly count, target and Year to date values for every month. -
Shared Services Canada Disposition Strategic Plan
The purpose of the Shared Services Canada (SSC) Disposition Strategic Plan is to outline the strategy, plan and expected outcome for the disposition of its paper, electronic and... -
Critical Incidents
This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical... -
Network and Security Strategy
SSC is refreshing its Network and Security Strategy to align with current best practices, and to be adaptable to future requirements for its network and security services.These... -
Audit of Demand and Relationship Management
The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage... -
Percentage of Software Requests Fulfilled Within Established Service Level Standards
Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC... -
Performance Management results for the Office of Audit and Evaluation
The Policy on Internal Audit and its associated Directive on Internal Audit came into force on April 1, 2017. The Directive on Internal Audit stipulates, “Departments must meet... -
Percentage of time IT security services are available
This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and... -
Organizational Code
The Values and Ethics Code for the Public Sector (VECPS) came into effect in April 2012 as an overarching guide for employees, to help clarify the role and expected behaviours... -
Directive on Ethical Behavior
Based on the VECPS and in accordance with Section 6 of the Public Servants Disclosure Protection Act, SSC developed its own Organizational Code in June 2013 to provide guidance... -
Audit of High Performance Computing Service
The audit examined the relevant processes and controls for High Performance Computing related to decision-making, capacity planning and client engagement. This audit was...