2025—Report of the Auditor General of Canada—Canada Revenue Agency Contact Centres

This audit focuses on whether the Canada Revenue Agency’s contact centres provided callers with accurate information in a timely manner regarding individual taxes, benefits, and business taxes.

Data and Resources

Additional Info

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Author
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Agreement Required
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Data Steward
Title (French) 2025 — Rapport de la vérificatrice générale du Canada — Les centres de communication de l’Agence du revenu du Canada
Update Frequency not_planned
Geographic Scope []
Criticality Level []
Sensitivity Level unrestricted
Language
Contact Person
Contact Email open-ouvert@tbs-sct.gc.ca
Data Dictionary
Open Canada Date Published 2025-10-21 00:00:00
Open Canada Date Modified
Open Canada Subject ["government_and_politics", "persons", "processes"]
Open Canada Keywords {"en": ["Audit", "Reports", "Federal Taxes", "Customer services", "Client Satisfaction", "Information requests", "Telephones", "Quality Control", "Assessment", "Contracting"], "fr": ["Vérification", "Rapport", "Impôt fédéral", "Service à la clientèle", "Satisfaction du client", "Demande d'information", "Téléphone", "Contrôle de la qualité", "Évaluation", "Passation des marchés"]}
Open Canada Collection publication
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Reference Data
Official Source