GC HR and Pay - Client Contact Centre Phone Menu Redesign Project

The Client Contact Centre’s (CCC) phone menu was improved to address feedback regarding its path ambiguity, limited reporting capabilities, and client confusion resulting from duplicate queue lines. The goal of usability testing is to evaluate how well the existing phone menu works and to determine which redesigned model has the highest client experience score.

Data and Resources

Additional Info

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Agreement Required
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Redistribution Allowed
AI Training Allowed
Data Steward