Customer Satisfaction Feedback Initiative (CSFI)

About the Client Satisfaction Feedback Initiative Measuring customer satisfaction is essential to improving service delivery — a top Shared Services Canada (SSC) priority.

Our Customer Satisfaction Feedback Initiative gauges satisfaction on SSC service delivery. It:

helps identify areas that are performing well supports annual service reviews identifies areas for continuous service improvement.

Data and Resources

Additional Info

Field Value
Data Level
Agreement Required
Purpose Constraints
Redistribution Allowed
AI Training Allowed
Data Steward