Public Services and Procurement Canada (PSPC) has developed a “Virtual Assistant” pilot using artificial intelligence (AI) to help fix data discrepancies in pay and compensation services for departments and agencies served by the Pay Centre.
The Virtual Assistant is a case advisory tool that uses technology to improve data management processes and prioritize finding, sorting, and correcting data, all while keeping a human in the loop. The goal of the Virtual Assistant is to quickly sort and connect large amounts of information to help compensation agents by providing natural language conversations with document references and conduct calculations, making case processing faster and easier.