As part of a periodic measurement of satisfaction initiated in 2012 and aimed at including the point of view of Montreal residents in the decision-making process, the City of Montreal mandated
SOM to conduct the 2013 satisfaction survey. This wave is specifically aimed at evaluating the following dimensions:
•The level of satisfaction with the quality of life in Montreal;
•The evolution of the level of satisfaction with the quality of municipal services;
•The importance given to municipal services and their relative priority;
•The level of satisfaction with customer services and web services provided by the City of Montreal;
•The ability to find information concerning municipal services and the appreciation of contacts with representatives of the City of Montreal (311 service and Accès Montréal offices);
•The means of communication used by the City of Montreal with Montreal residents.
Recent versions of satisfaction surveys
(standardized approach) are available in the following two sets:
[Satisfaction survey among businesses with respect to City of Montreal services] (/city-of-montreal/business-satisfaction-survey)
[Survey of satisfaction of citizens with respect to City of Montreal services] (/city-of-montreal/citizen-satisfaction-survey)