Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”.

  1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services.

  2. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner.

  3. Ease of Access: SSC service information is readily available online or from my SSC Account Team.

  4. Positive Outcome: Overall, I was satisfied with the SSC services I received.

  5. Process Aspects: When I have a problem or service delivery issue, SSC keeps me and my department up to date on the resolution.

  6. Engagement Experience: My SSC Account Team manages the relationship effectively.

Data and Resources

Additional Info

Field Value
Source
Version
Author
Author Email
Maintainer
Maintainer Email
Data Level
Agreement Required
Purpose Constraints
Redistribution Allowed
AI Training Allowed
Data Steward
Title (French) Résultats du sondage mensuel des partenaires sur l'Initiative de rétroaction sur la satisfaction de la clientèle
Update Frequency P1M
Geographic Scope []
Criticality Level []
Sensitivity Level unrestricted
Language
Contact Person {}
Contact Email
Data Dictionary []
Open Canada Date Published 2019-05-02 00:00:00
Open Canada Date Modified
Open Canada Subject ["economics_and_industry", "government_and_politics", "information_and_communications"]
Open Canada Keywords {"fr": ["Sondage de satisfaction"], "en": ["Satisfaction survey"]}
Open Canada Collection primary
Principal Organization
Reference Data
Official Source