The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”.
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a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services.
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b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner.
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Ease of Access: SSC service information is readily available online or from my SSC Account Team.
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Positive Outcome: Overall, I was satisfied with the SSC services I received.
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Process Aspects: When I have a problem or service delivery issue, SSC keeps me and my department up to date on the resolution.
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Engagement Experience: My SSC Account Team manages the relationship effectively.