Departmental Results Framework indicators 2020-2021 Edition - Indicator 13: Percentage of respondents satisfied with overall benefits experience

Through a telephone survey, benefit recipients have the opportunity to let the CRA know the level of their satisfaction in their overall benefits service experience.

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Title (French) Indicateurs du Cadre ministériel des résultats – Édition 2020-2021 – Indicateur 13 : Pourcentage de répondants satisfaits de l'ensemble de leur expérience pour les prestations
Update Frequency P1Y
Geographic Scope []
Criticality Level []
Sensitivity Level unrestricted
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Contact Person {}
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Open Canada Date Published 2021-11-16 00:00:00
Open Canada Date Modified
Open Canada Subject ["economics_and_industry"]
Open Canada Keywords {"fr": ["sondage téléphonique", "bénéficiaire de prestations", "satisfaction de la clientèle", "expérience de service", "ACE"], "en": ["telephone survey", "benefit recipient", "client satisfaction", "service experience", "CCB"]}
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