Usability Testing Summary Report
Dataset description:
The Client Contact Centre’s (CCC) phone menu was improved to address feedback regarding its path ambiguity, limited reporting capabilities, and client confusion resulting from duplicate...
Source: GC HR and Pay - Client Contact Centre Phone Menu Redesign Project
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Additional Information
| Field | Value |
|---|---|
| Data last updated | April 17, 2026 |
| Metadata last updated | April 17, 2026 |
| Created | April 17, 2026 |
| Format | DOCX |
| License | ca-ogl-lgo |
| Has views | False |
| Id | 6ecf2096-0b86-4acb-a7c8-b056b1b05486 |
| Package id | b37cfddf-6943-4b43-9fbf-3b90fe91a0b9 |
| Position | 5 |
| State | active |